Thanks! Your request is in.
We’ve received your service request, and a confirmation email is on its way to the address you entered (check your spam folder if you don’t see it). Here’s exactly what happens next.
Next steps
What happens next
Your request is shared
GymFixNY passes your request to one or more independent service companies that cover your area.
You’re contacted
A service company, or GymFixNY, calls, texts or emails you during business hours (Mon–Fri 8–6, Sat 9–4) to confirm details.
You get a written quote
Review it at your own pace. There’s no obligation to accept.
The work is scheduled
If you go ahead, the service company schedules a certified, licensed and insured technician and confirms its workmanship guarantee in writing.
Who you’ll be working with
GymFixNY is a service-referral company and doesn’t perform repairs itself. The company that contacts you about your quote is an independent, third-party fitness equipment service business in our network, not part of GymFixNY. It sets its own prices, performs the work, and is responsible for its service, licensing, insurance and workmanship guarantee. Your agreement for the work is with that company. If you have any concern about how your request is handled, call us at (646) 687-1992. More in our Terms of Service and Privacy Policy.
Get ready for the call
- Find the make, model and serial number (often on a label near the motor hood or the base of the frame).
- Take a photo or short video of the problem, and note any error code.
- Check building rules: freight elevator booking, certificate of insurance, parking.
- Clear a little space around the machine.
Safety while you wait
If your equipment smells like burning, sparks, makes grinding noises, has a frayed cable, or a belt that jerks or stops, unplug it and don’t use it until it has been checked. Keep children and pets away from damaged machines.